The information in this article applies to:

- The Microsoft Network version 2.51
- Microsoft Outlook Express version 4.0 for Windows 95
- Microsoft Windows 95

This may also work for windows 98
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SYMPTOMS
========

When you are connected to MSN, The Microsoft Network, you may receive an
error message similar to the following when you attempt to retrieve e-mail
using Microsoft Outlook Express:

An error occurred loading the Distributed Password Authentication
Components. Account: 'MSN Mail', Server: 'pop3.email.msn.com',
Protocol: POP3, Server Response: '.', Port: 110, Secure (SSL): No,
Error Number: Ox800CCC00.

You may also receive the following error message when you attempt to
connect to an MSN Premier Web page:

Access denied.

CAUSE
=====

This behavior can occur if the Windows 95 registry contains incorrect
information.

RESOLUTION
==========

To resolve this issue, follow these steps:

1. Click Start, point to Find, and then click Files Or Folders.

2. In the Named box, type "msapsspc.dll, msnsspc.dll" (without quotation
marks), and then click Find Now.

3. In the list of found files, right-click each file, and then click
Delete. Continue until the list of found files is empty.

4. Close the Find: Files Named Msapsspc.dll Msnsspc.dll window.

5. Insert the MSN CD-ROM into the CD-ROM drive. Press and hold down the
SHIFT key when you insert the CD-ROM to prevent the MSN Setup program
from starting automatically.

6. Double-click My Computer.

7. Right-click the MSN (CD-ROM drive) icon, and then click Explore.

8. Double-click the Ie40 folder or the Ie401 folder.

9. Double-click the Ie4setup.exe file. Follow the instructions on the
screen to install Internet Explorer.

10. When you receive the message stating that the most recent versions
of some or all items are already installed, click Reinstall All
Components, and then click OK.

11. When you are prompted to restart the computer, do so.

If this issue continues to occur, you may need to manually edit the
registry. To do this, follow these steps:

For information about how to edit the registry, view the Changing
Keys And Values online Help topic in Registry Editor (Regedit.exe).

NOTE: Always make a backup copy of the registry files (System.dat
and User.dat) before you edit the registry.

1. Use Registry Editor to open the following registry key:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\control\
SecurityProviders

2. Modify the value data of the SecurityProviders value to include
"msapsspc.dll, msnsspc.dll" (without quotation marks).

3. Quit Registry Editor, and then restart the computer.

This page Last updated: Monday, 24. May 1999 09:46:51 -0500